China Mobile launched six major measures to effectively speed up the landing and reduce fees

　　Not long ago, the Ministry of Industry and Information Technology issued a message saying that "speeding up and reducing fees" should be effectively implemented this year, and asked the three major operators to respond positively. Recently, China Mobile has announced that it will actively implement the requirements of the national policy of speeding up and reducing fees, and continuously reduce the self-funded level. At the same time, it is also announced that it will launch six measures to benefit the people in the near future, such as doubling voice resources in 10 yuan and quickly unsubscribing marketing short messages.

　　I believe that through these measures, China Mobile will be able to speed up and reduce fees. The following are the details of the six major initiatives:

Initiative 1: launch the activity of "checking the age of the network to send traffic"

　　Since May 1st, 2019, China Mobile has launched the activity of checking the network age to send traffic. Customers can get different traffic when they send it from 2019 to 10086. The longer the network age, the more traffic they get, and the maximum traffic they can get is 30G. Up to now, the number of participating customers has reached 120 million.

　　In the next step, China Mobile will launch a series of activities, such as checking the network age to send traffic, sending rights and points, and recruiting 5G pioneer customers in combination with the network age.

Initiative 2: Launch the "Enjoy Series" package.

　　Since April 20, 2019, China Mobile has successively launched a series of enjoy packages in 10 provinces (cities) including Beijing, Sichuan and Liaoning. At present, the package is promoted nationwide.

　　This package is the first product with unlimited capacity, and the more you use it, the cheaper it is. The package contains 50G of traffic, which supports multi-person sharing, and gives broadband and broadband TV, and the rights and interests such as free family number calling.

Initiative 3: Launch the preferential activity of "Voice Doubling"

　　From May 17th, 2019, China Mobile will launch a nationwide "Voice Doubling" campaign. For package customers, you can enjoy the voice doubling in the original package by adding a minimum of 10 yuan.

　　For example, the original 58 yuan Feixiangtong package contains 150 minutes of national voice, and customers can double the voice in the package to 300 minutes by adding a minimum of 10 yuan.

Measure 4: "0000" can easily check and withdraw value-added services.

　　China Mobile has launched a unified inquiry and unsubscribe service for value-added services 0000. Customers can quickly inquire about the subscription status of monthly value-added services and corresponding tariff standards by editing SMS "0000" on their mobile phones and sending it to 10086. At the same time, according to the inquiry results, one or more subscribed services can be conveniently and quickly unsubscribed by replying to the service serial number.

　　In addition, China Mobile has also launched an industry short message "0000" inquiry and unsubscribe service. If customers don’t want to receive some industry short messages again, they can send "0000" to this short message number for inquiry and unsubscribe.

Initiative 5: 10080 service quality supervision hotline

　　On January 20, 2019, China Mobile set up the whole network upgrade complaint center, and activated the number 10080 as the service quality supervision hotline, so as to collect and listen to customers’ voices more timely and accurately, centrally accept, quickly check and accurately handle all kinds of upgrade complaints from customers.

　　If the customer thinks that the reasonable demands made through the service channels such as the 10086 hotline have not been properly handled or there is any dispute about the handling result, he can call 10080 to reflect the problem and get feedback within 120 hours at the latest.

Measure 6: Quick installation and quick repair, and overtime delivery of traffic.

　　In the area with installed conditions, customers apply for home broadband opening and maintenance service. If it cannot be completed within the time agreed by both parties, China Mobile will compensate customers for their mobile phone traffic and send 1GB for every day of delay.