Do you still believe that the online donation platform has been repeatedly exposed to information distortion and lax review？
Xinhua news agency
Click, Pay and Forward … … You can bring hope to another family by just moving your fingers gently. In the circle of friends, you will not be unfamiliar with the online help information for raising money for sick relatives and friends. In recent years, Internet fund-raising information platforms such as "Easy Raising" and "Love Raising" have developed rapidly, providing convenience for connecting netizens’ love and helping to raise funds. However, this new form of fundraising has been repeatedly exposed to information distortion and lax review, which has triggered public discussion on the integrity of online fundraising.
Audit standards attract controversy.
Recently, a crosstalk performer was caught in the whirlpool of public opinion because of online fundraising. It is reported that at the age of 33, he was hospitalized due to a sudden cerebral hemorrhage. His family launched a fundraising project of 1 million yuan on the Internet fundraising information platform "Water Drops", and enthusiastic netizens helped to donate and forward. This is a pity, but some netizens pointed out that the crosstalk performer has two suites, a car and medical insurance in Beijing. Although his wife responded that the two suites in the family were public rental houses under the parents’ names, she had no right to resell them, and cited evidence to prove that they were not fraudulent donations. However, this controversial event once again focused the public’s attention on the Internet fund-raising information platform.
What kind of person can initiate a serious illness for help? How to verify personal or family assets such as salary income, house property and vehicle property? These questions raised by netizens point to the loopholes in the current network rescue platform. It is understood that at present, major Internet fund-raising information platforms such as "Easy Raising", "Drip Raising" and "Love Raising" cannot guarantee 100% authenticity or accuracy in information review. The three platforms all have statements in terms of Personal Help Information Release, User Agreement and Privacy Policy — — The platform can’t guarantee that the sponsor’s information is completely true or accurate. Donors should decide whether to donate or subsidize after rational analysis and judgment.
This limitation not only comes from the deficiency of the audit mechanism of the fund-raising platform, but also comes from the difficulties in actual operation. Yu Liang, co-founder and president of Easy Chip, pointed out that personal identity, bank account and hospital condition can be verified manually, but family assets can only be verified by patients and their families. Assets may be in the name of an individual or a family, so it is not easy to query accurately.
As for what kind of people should be rescued, there is no uniform standard. Some of them are extremely poor families, and it is undoubtedly worse to encounter serious illness in their families; And some just have patients at home and want to maintain their normal living standards. Under the imperfect audit mechanism, it is inevitable that people with different family conditions will send crowdfunding on the same platform, which will inevitably lead to controversy.
"fraudulent donation" overdraws the trust of netizens
Up to now, there are 20 Internet fundraising information platforms designated by the Ministry of Civil Affairs. In 2018, more than 8.46 billion netizens clicked, followed and participated, and the total amount of donations raised exceeded 3.17 billion yuan, a year-on-year increase of 26.8%. The high degree of participation reflects the improvement of people’s charity consciousness. Internet crowdfunding raises not only money, but also the goodwill and trust of countless netizens. However, the occurrence of many controversial events has also made these goodwill and trust slowly overdrawn.
In 2016, Shenzhen media person Luoer sent a message "Luo Yixiao, stop for me" to raise money for his daughter with leukemia, and smashed his circle of friends. In the end, it was revealed that Luoer himself had three properties. In the same year, many network anchors were accused of doing "pseudo-charity" in a rural area of Liangshan Yi Autonomous Prefecture, Sichuan Province. After the live broadcast, they recovered their donations and even smeared mud on the children’s faces to increase the effect. Such "fraudulent donation" and "fraudulent donation" incidents have questioned the integrity of online fundraising.
In addition, some people have found that some e-commerce platforms have industrial chains that make false materials. In order to defraud medical insurance, social security and donations, a number of black industries that produce false medical records and bill materials breed. A complete set of outpatient cases, a complete set of inpatient cases and even the severity of illness can be customized according to individuals. It is also equipped with professional writers to write fund-raising copybooks and merchants to promote them, so as to gain more attention and donations from netizens. These are all obstacles to the healthy development of the Internet fundraising industry.
"While the crowdfunding platform improves its own audit level, relevant departments should increase source governance and severely crack down on selling and selling false medical records." Yu Liang said.
Maintain the credibility of online charity
In fact, as early as 2016, four ministries and commissions, including the Ministry of Civil Affairs, jointly issued the Measures for the Administration of Public Fundraising Platform Services, in which Article 10 clearly stipulates that when individuals release help-seeking information through radio, television, newspapers, internet service providers and telecom operators in order to solve their own or family difficulties, radio, television, newspapers, internet service providers and telecom operators should give risk prevention tips to the public in a prominent position, telling them that their information does not belong to charitable public fundraising information.
In response to the online donation incident of the comic actor, the Ministry of Civil Affairs responded that personal help is not a charitable donation, and it is not within the statutory regulatory responsibilities of the Ministry of Civil Affairs. However, due to the impact on the order and norms in the charity field, the Ministry of Civil Affairs will guide the platform to revise the self-discipline convention, and continuously improve the self-discipline mechanism in response to the concerns of the masses, and will also mobilize other platforms to join self-discipline.
Shen Peng, the founder of "Water Drop Chip", responded that "Water Drop Chip" will be more rigorous and multi-dimensional in risk control in the future, and will jointly iterate the self-discipline convention with other crowdfunding platforms. He said that there are very few people who cheat money with false medical records and other false materials, and most of the fund-raisers are real, and they don’t want the public to be misled by individual negative cases.
With the rapid development of Internet fundraising information platform, it is imperative to further standardize the Internet public fundraising information platform. Previously, the Ministry of Civil Affairs published two recommended industry standards, namely, Basic Technical Specifications for Internet Public Fundraising Information Platforms for Charitable Organizations and Basic Management Specifications for Internet Public Fundraising Information Platforms for Charitable Organizations, which stipulated the fundraiser and platform responsibilities. In October 2018, the three platforms of "Love Raising", "Easy Raising" and "Water Drop Raising" jointly signed and issued the "Self-discipline Proposal and Self-discipline Convention for Internet Service Platform for Personal Serious Illness Help", improved the functions of pre-examination, withdrawal publicity and online reporting, and established a "blacklist" for help seekers, aiming at strengthening credit constraints, enhancing openness and transparency, and welcoming social supervision.
But at the same time, we should also see that for a network platform, it is really difficult to audit personal or family information such as deposits, real estate and vehicles objectively. In order to make the network charity develop healthily and make the network platform take responsibility, we should also give them the necessary help and establish an interconnected information checking network. Let the public love not be over-consumed, thus maintaining the credibility of online charity.