In view of ETC charges and other issues, the Ministry of Communications： comprehensive rectification to facilitate people’s travel

　　Some artificial lanes are congested, the pass card is not recognized, and the toll amount is displayed incorrectly; Some car owners feel that the charges have increased … … Since January 1st, when the provincial toll station of expressway was cancelled and the new fast toll collection system was connected to the grid, the system was generally stable, but there were also some new situations and problems. On January 17, Wu Dejin, director of the Highway Bureau of the Ministry of Transport, and Wu Chungeng, spokesperson, responded to social concerns at the regular press conference of the Ministry of Transport.

　　After the station was withdrawn, the freight car charging standard was re-approved.

　　All localities will review the standards to prevent illegal price increases.

　　Some car owners reported that the toll became higher after the station was withdrawn. Why did this happen? Is the charging method changed?

　　"In the process of withdrawing the station, the toll standards of passenger cars in various places have not been adjusted. What has changed is the rounding rules of the fee and the accurate charging according to the actual traffic route; In order to realize the fast charging of trucks without stopping, the charging of trucks was changed from charging by weight to charging by model, and the provinces also re-approved the charging standard of trucks. " Wu Dejin said that when the Ministry of Transport previously asked all localities to verify the freight car toll standards, they should strictly follow the requirements of "two guarantees and one reduction", that is, to ensure that the overall burden of freight car tolls will not be increased under the same traffic volume conditions, and that the toll payable for each type of toll vehicle in the standard loading state will not be greater than the toll payable for the original toll by weight, so that the tonnage corresponding to the new toll standards will be at least 10% lower than the full tonnage.

　　Wu Dejin introduced that before this, all localities had formulated relevant charging standards through legal pricing procedures, and all of them were made public and interpreted before January 5. The Ministry of Transport has also asked all localities to carry out in-depth review of charging standards. "Those who do not meet the requirements should be implemented by lowering the charging standards or differentiating fees, and they must never take the opportunity to raise prices in violation of regulations and increase the burden on enterprises. Regarding the problem of rising rates reflected by everyone, we will instruct the relevant provinces to verify one by one, find out the reasons, properly dispose of them according to law, and earnestly safeguard the legitimate rights and interests of the public. "

　　Wu Dejin also told reporters that in order to further improve the transparency of charges, the Ministry of Transport is organizing relevant units to develop apps or small programs. "After being put into use, the public can directly input the starting and ending points and driving routes and find out the corresponding tolls by themselves."

　　Troubleshoot system technical problems and improve information push settings.

　　Strive to realize the stable operation of the charging system before the Spring Festival.

　　At the beginning of the grid connection, the new toll collection system was unstable, which caused inconvenience to some ETC users’ normal travel. "In response to these problems, we set up a technical support team to organize technical backbone teams to guide provinces with weak foundations and unstable operations. Continuously optimize the system from the aspects of upgrading the entrance and exit lane software, optimizing the charging calculation module, and improving the recognition rate of ETC gantry system, so as to improve the operating efficiency and the accuracy of charging. " Wu Dejin told reporters that according to incomplete statistics, the lane system software has been upgraded more than 200 times, the rate calculation module has been upgraded and optimized more than 800 times, and the customer service APP and SMS applet have been tuned more than 30 times. "Recently, we have deployed ‘ Clear action ’ Re-examine and sort out the system, and strive to complete all the problems before the Spring Festival to promote the overall operation of the system. "

　　There are also some car owners who report that they frequently receive short messages of deduction when using ETC to take the expressway, which is quite puzzling. There are also many car owners who hope to achieve "one-time settlement and display the total cost" for export.

　　To solve these problems, Wu Dejin explained that after the station was withdrawn, the accurate charging of the expressway was carried out through the ETC portal system, that is, every time the vehicle passed an ETC portal, the system would charge accordingly. "The system should have formed a complete bill for the whole process of deduction, and then pushed it to the owner through SMS or APP. At present, the problem of frequent push is mainly due to the instability in the early stage of system switching, and sometimes the bills of sub-sections are pushed to customers. " Wu Dejin said that the Ministry of Transport has asked all localities to improve the information push system in strict accordance with the requirements of the technical scheme, so that the public can get relevant information accurately and timely.

　　Regarding the issue that the ETC lane exit does not display the full toll, Wu Dejin responded that the new networked toll collection system is an offline system. When calculating the full toll of a car at the ETC lane exit, it is necessary to call the toll collection records of the car from various ETC portal systems along the way, and the calculation time of the system will be longer than the time for the vehicle to pass through the ETC lane (270 milliseconds). "According to ‘ Access priority ’ Principle, ETC vehicle ‘ Pass first, then deduct the fee ’ The new charging system informs the whole cost through SMS and APP inquiry, but in the initial stage of system switching, both methods were not implemented satisfactorily. "

　　Wu Dejin told reporters that at present, the Ministry of Transport has deployed all localities to implement SMS push and APP inquiry in a timely manner in strict accordance with the technical plan to ensure that the public can know the toll amount in time. "At the same time, we have also studied and formulated the technical plan for the fee display according to the requirements of the majority of car owners. The next step will be to accelerate the related work and strive to implement it as soon as possible."

　　Measures are being taken to keep the system running and the site unblocked.

　　Never increase the travel burden of enterprises and people.

　　"With the continuous running-in and improvement for more than half a month, the operation of the charging system is constantly improving." At the meeting, Wu Chungeng introduced the traffic situation since the withdrawal of the station with a set of data: At present, the ETC utilization rate of buses has remained at around 76%, and the ETC utilization rate of trucks has increased from 17.04% on January 1 to 19.65% on January 14; The speed of vehicles passing through the entrance and exit toll stations increased by 13% compared with the same period of last year; The number of toll stations with daily average congestion of more than 500 meters at entrances and exits decreased by 21% compared with the same period of last year, and the average congestion duration decreased by 10% compared with the same period of last year; The time for buses and trucks to cross provincial boundaries has been reduced from 15 seconds and 29 seconds to 2 seconds and 3 seconds respectively.

　　"To cancel the provincial toll stations of expressways, it is necessary to comprehensively upgrade the software and hardware systems of all toll stations and toll lanes in the country to achieve interconnection, interoperability and mutual recognition." Wu Chungeng said that in view of the problems in the initial stage of system switching, the transportation system has taken a series of measures to ensure the system operation and smooth stops: establishing a three-level dispatching linkage mechanism between the Ministry of Transport, the Provincial Department of Transportation and the expressway toll station, and implementing 24-hour monitoring on the national network toll stations and expressway toll stations. If it is found that the length of congestion is more than 500 meters, the coordination mechanism will be started immediately to timely dispatch and divert to prevent large-scale traffic jams; Seriously accept complaints from the public, verify, deal with and reply to the clues reflected by the public one by one, and safeguard the legitimate rights and interests of highway users.

　　"Next, we will earnestly improve our service awareness, solve the existing problems as soon as possible, and never give them to the broad masses of the people ‘ Add a block ’ Never increase the travel burden of enterprises and people, so that more people can enjoy the reform dividend and enjoy the benefits of convenient travel. " Wu Chungeng said.